Online shop
Delivery and contract terms
Updated 20 September 2026
These terms apply to consumer orders from the Long Way Hungry online shop. Product-specific details, the price and pre-order terms displayed before ordering form part of the contract.
Seller
Little River Oy, Business ID 1471452-2
c/o Katja Jokinen, Satamakatu 2 A 1, 00160 Helsinki, Finland
partnerships@longwayhungry.com
Ordering and formation of contract
Choose the product and size, review the price, delivery charge and terms, and pay on Stripe’s checkout page. The order becomes binding when payment is accepted. We send an order confirmation to the supplied email address. We may reject or cancel an order for a justified reason and will then refund the payment.
Prices and payment
The product page and checkout show the consumer price in euros, including applicable taxes. Delivery charges are shown separately before payment. Stripe processes payment using the methods offered at checkout. Little River Oy does not process complete payment card details.
Pre-order products
The deadline, minimum production quantity and estimated delivery time are shown on the product page. If the minimum is not met by the deadline, we cancel the order and refund the full payment, including delivery charges, to the original payment method. If the threshold is met, production begins and we deliver according to the stated estimate. We notify customers by email of material delays.
Delivery
We deliver only to countries and by methods available at checkout. The estimated delivery time and cost are shown before payment. The customer is responsible for accurate address information. Risk passes when the customer or a recipient nominated by them receives the product.
Cancellation and returns
Consumers generally have the right to cancel a distance contract within 14 days of receiving the product by making an unambiguous statement. A pre-order may also be cancelled before the campaign deadline. Email partnerships@longwayhungry.com with your name, order number, the product being cancelled and contact details. Return instructions are provided in our confirmation. The customer bears ordinary return costs unless the product is faulty. You may try the product as in a shop; we may deduct loss of value caused by unnecessary use.
Refunds
We refund payments received, including the cost of the least expensive standard delivery, within the period required by law and using the original payment method unless otherwise agreed. We may wait until the goods are returned or evidence of return is provided. We do not refund extra costs for additional services or a delivery method more expensive than standard delivery.
Faults and complaints
Products are covered by statutory consumer protection against faults. Inspect the delivery within a reasonable time and email partnerships@longwayhungry.com with the order number, a description and photographs where helpful. We primarily remedy a fault by repair or replacement; if that is not possible, a price reduction or cancellation may be available under law.
Customer service and disputes
Contact us first if a problem arises. If it cannot be resolved, a consumer may contact Finnish Consumer Advisory Services and refer the matter to the Consumer Disputes Board. Finnish law applies, without limiting mandatory protections in the consumer’s country of residence. A consumer may bring proceedings in a competent court at their domicile.